TFI GO app: How / Where to use the App, Claims, How to get Refunds?

TFI Go app, you can buy tickets for various bus services around Ireland directly from your phone. You may download the tickets through this app and used to travel straight away. On boarding, you can activate the ticket before each journey and show to your driver. No need to take printout of the tickets.

What are the Features of TFI GO App?

  • 1, 2 and 10 Journey tickets
  • Selected Zonal tickets available
  • Search tickets between your origin and destination
  • Payment card for faster purchases
  • Tickets are valid for 28 days after purchase
  • Zonal tickets are available on Bus Éireann city and town services. To buy a ticket between any stop within any zone, please select the required zone from the ticket type menu.
  • You may save your most used operator
  • For more detail on stops in city and town services, see our network maps

What are the Tickets Types?

Commercial Bus Operators

View the list of Commercial bus operators that offer 50% discount on Young Adult and Student Card with TFI Go.

Ardcavan Coach Tours Limited (TFI GO App only) GoBus (Online only) Nolan Coaches Bus Hire Dublin (TFI GO App only)
Bailieboro Call a Cab Ltd (TFI GO App only) Gorey Bus Links  (TFI GO App only) Piltown Coaches (TFI GO App only)
Barrett’s of Mayo  (TFI GO App only) Halpenny Transport Ltd. (TFI GO App only) Sillan Tours Ltd (TFI GO App only)
Bus Feda Teoranta (Online only) Harrington’s (TFI GO App only) Streamline  (TFI GO App only)
Carolan Coaches  (Carolan Coach Hire) (TFI GO App only) Healy Bus (TFI GO App only) Treacy Coaches (TFI GO App only)
Carrolls Coaches Ltd (TFI GO App only) J.J. Kavanagh & Sons Ltd (Leap and Online only) Wexford Bus (Leap and Online only)
City Direct (TFI GO App only) Kearns Transport (TFI GO App only) Last Passive T/A Aircoach (Online only)
CityLink (Leap and Online only) Kelly Travel (TFI GO App only) Bray Institute of Further Education (TFI Go App only)
Collins Coaches Ltd (Leap only) Mangan Tours (Mangan Travel Limited) (TFI GO App only) Burke Bros. Coaches Ltd (Online only)
Doherty’s Travel (TFI GO App only) Martley’s (TFI GO App only) McGinley Coach Travel Limited (Online only)
Dublin Coach (Leap and Online only) Matthews Coaches  (Leap only) Patrick Gallagher (Churchill) Ltd (TFI Go App only)
Dublin Express (TFI GO App only) Michael Moran (TFI GO App only) Royal Breffni Tours Ltd (TFI Go App only)
Expressway (Online only) McConnon Travel Limited (TFI GO App only)

Administration Fees

The Authority reserves the right to charge administration fees for Refunds, Transferring mTickets and other activities as determined by the Authority from time to time.

Lost or Stolen Devices

If your device lost or stolen, please contact TFI Customer Care within business hours, to have your tickets protected.

TFI Go Account Holder can request valid mTickets to be transferred to another device. Account Holder shall not be compensated for any inconvenience or cost incurred (including purchasing replacement tickets) due to the time taken to block a TFI Go Account, transfer mTickets to a new device.

How to get Claims / Refunds on TFI GoApp?

  1. All refunds made asper relevant Transport Operator Terms and Conditions.
  2. Contact TFI Go Customer Care to apply for refund (T&C Applies).
  3. If a refund is to be given, your mTickets will be cancelled immediately.
  4. Purchase mTicket to get exact payment method refunds.
  5. Refunds may be subject to a reasonable administration fee in accordance with section 20 (Administration Fees) below.
  6. Claims for refunds in respect of inactivated tickets considered solely at the discretion of TFI Go.
  7. No refunds made on activated or partially used tickets in any circumstances.
  8. For refunds direct to your bank account the Authority will at its discretion, endeavour to process these within 15 days. The Authority endeavours to keep to the timelines stated however occasions may arise where refunds may take longer.
  9. Any refund payable to you will be paid by electronic funds transfer (EFT) to your nominated bank account (provided such bank account is SEPA accessible).
  10. Refunds by EFT are only available to accounts in a SEPA zone. Any other refunds can be assigned to a charity or be forfeited.

TFI Go App

TFI Go Customer Care

Freephone: 1800 928 075
Email: appsupport@TFIGo.ie
Business Hours: Mon – Fri 09:00 to 18:00; Sat 09:00 to 14:00 (Closed Sundays and Bank Holidays)
Online: transportforireland.ie/tfi-go-app/

How to use the TFI Go App?

Download TFI GO app on Apple Store | Google Play

Apple Store App Logo Google Play Store Logo

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